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    Training & Adoption

    Step 05 of 5 · MONTHLY

    Managed AI Operations

    "We run your AI ops so you don't have to hire for it."

    An always-on AI ops team for a flat monthly fee. We monitor what is live, ship what is next, train new hires, and report progress in one page leadership will actually read.

    Investment, $2.5K - $15K / mo

    HOW IT WORKS

    Your team, the workflows, and us, in one rhythm

    Every week, your operators connect with our team through the live workflows. We monitor, tune, and ship, and your people grow into ownership without ever feeling alone with the system.

    Managed AI operations dashboard and monitoring
    ABCDE

    THE PROBLEM

    Why teams get stuck before this step

    You have AI in production. Now what? The team that built it is moving on, vendors keep changing, models drift, and there is no one accountable for keeping the system honest, current, and improving every month.

    • Workflows that quietly degrade because nobody is watching the metrics.
    • Models and tools that change every quarter and require constant attention.
    • New hires who cannot ramp on systems with no documentation.
    • Boards that want a number every month and a story every quarter.

    THE APPROACH

    How we run this step

    We become your fractional AI operations team. We monitor what is live, fix what breaks, ship what is next, train your people, and give leadership a one-page monthly report that ties AI to business outcomes.

    THE PROCESS

    What the engagement looks like, week by week

    1. 1

      Onboarding, week 1 and 2

      We inventory your live workflows, instrument monitoring, document runbooks, and align on the next 90 days of roadmap.

    2. 2

      Every week

      Monitoring review, incident response, prompt and policy tuning, and async updates to the workflow owner.

    3. 3

      Every month

      One to three new workflows shipped, a one-page report on usage, savings, incidents, and a recommended next bet.

    4. 4

      Every quarter

      Strategy review with leadership, vendor and architecture reassessment, and refreshed roadmap for the next 90 days.

    EVERY MONTH YOU GET

    The exact things you walk away with

    1 to 3 new workflows per month

    Continuous delivery of new automations and assistants, scoped to fit your monthly capacity and priorities.

    Monitoring and optimization

    Active monitoring of latency, cost, accuracy, and usage, with weekly tuning to keep performance and economics on plan.

    Quarterly strategy review

    A working session with leadership to revisit priorities, vendors, and architecture, and to commit the next 90-day roadmap.

    One-page board-ready report

    A monthly report that ties AI activity to dollars, hours, and outcomes, in language your board can act on.

    THE OUTCOMES

    What changes for your business

    • A growing portfolio of working AI without growing headcount.
    • Predictable monthly cost instead of project-by-project budgeting.
    • A board narrative that compounds quarter over quarter.
    • A safety net so live workflows do not silently degrade.

    CASE STUDIES

    What this looks like in real engagements

    Logistics and freight broker

    Transportation, 240 employees

    Challenge

    Two AI workflows shipped in the last year were quietly degrading. The vendor that built them had moved on, model accuracy had drifted, and incidents only surfaced when a customer complained.

    What we did

    Three-month managed ops engagement covering monitoring, weekly tuning, monthly delivery of one to two new workflows, and a one-page board report that ties AI to dollars and SLA performance.

    Result

    Both legacy workflows back inside accuracy targets within four weeks. Six new workflows shipped over the first six months, with a single monthly bill replacing the planned hire of an in-house ML engineer.

    6

    New workflows in 6 months

    4 weeks

    Accuracy recovery

    1 ML hire

    Headcount avoided

    Private equity portfolio company

    Industrial Manufacturing, 400 employees

    Challenge

    PE sponsor wanted predictable AI progress across the portfolio, with monthly board-ready reporting. The portco had three workflows in production and no internal team to keep them honest.

    What we did

    Flat monthly retainer with weekly monitoring, monthly delivery cadence, quarterly strategy review with the sponsor, and a standard one-page report aligned to the sponsor's portfolio template.

    Result

    Sponsor adopted the same engagement pattern across two more portfolio companies. Reporting cadence held for four straight quarters, and AI moved from a line item to a value-creation thesis.

    4 quarters held

    Reporting cadence

    8

    Workflows under management

    3 portcos

    Sponsor adoption

    IS THIS THE RIGHT FIT

    Who this step is built for

    Right fit for

    • Companies with one or more workflows already in production.
    • Leaders who want AI as a capability, not a side project.
    • Teams that prefer a flat monthly fee over hiring an AI ops function.

    Not the right fit for

    • Companies with nothing live yet. Start with a Sprint to ship the first workflow.
    • Teams that need 24/7 incident response. We can refer you to specialized partners.

    INVESTMENT

    $2.5K - $15K / mo

    MONTHLY

    Retainers run $2.5K to $15K per month depending on number of live workflows, integration complexity, and reporting cadence. Three-month minimum, month-to-month after.

    FAQ

    Common questions

    What is the minimum commitment?

    Three months to give monitoring and the first ship cycles room to land. After that it is month-to-month with 30 days notice.

    Do you replace our internal team?

    No. We work alongside your team, transfer knowledge, and document everything so your people grow into ownership.

    What if we want to bring AI ops in-house later?

    We design the engagement so handoff is the goal. Runbooks, dashboards, and training are part of the deliverable from day one.

    Can you cover multiple business units?

    Yes. Larger plans cover multiple BUs with shared monitoring and per-BU reporting.

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    Training & Adoption

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    Whether you need a custom AI product, want to integrate AI into your operations, or train your team, we're here to help.

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